/* Chat soporte flotante (cargado desde app-shell) */
#prevySupportChatRoot {
  position: fixed;
  z-index: 99990;
  bottom: max(18px, env(safe-area-inset-bottom, 0px));
  right: max(18px, env(safe-area-inset-right, 0px));
  font-family: system-ui, -apple-system, "Segoe UI", Roboto, Ubuntu, sans-serif;
  font-size: 14px;
  line-height: 1.4;
  color: var(--text, #0f172a);
  pointer-events: none;
}

#prevySupportChatRoot * {
  box-sizing: border-box;
}

#prevySupportChatRoot .prevy-chat-pointer {
  pointer-events: auto;
}

.prevy-chat-bubble {
  width: 56px;
  height: 56px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  /* Mismo tono que el avatar / marca Prevy (--primary-mid en app-shell.css) */
  background: var(--primary-mid, #019391);
  color: #fff;
  box-shadow: 0 6px 24px color-mix(in srgb, var(--primary-mid, #019391) 42%, transparent);
  transition: transform 0.15s ease, box-shadow 0.15s ease, background-color 0.15s ease;
}

.prevy-chat-bubble:hover {
  transform: scale(1.05);
  background: var(--primary-hover, #004a52);
  box-shadow: 0 8px 28px color-mix(in srgb, var(--primary-mid, #019391) 48%, transparent);
}

.prevy-chat-bubble:focus-visible {
  outline: 3px solid color-mix(in srgb, var(--primary-mid, #019391) 55%, transparent);
  outline-offset: 2px;
}

.prevy-chat-bubble svg {
  width: 26px;
  height: 26px;
  stroke: currentColor;
  fill: none;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.prevy-chat-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  background: #dc2626;
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  line-height: 20px;
  text-align: center;
  border: 2px solid #fff;
  display: none;
}

.prevy-chat-badge[data-show="1"] {
  display: block;
}

.prevy-chat-wrap {
  position: absolute;
  right: 0;
  bottom: 68px;
  width: min(380px, calc(100vw - 36px));
  max-height: min(520px, 70vh);
  display: none;
  flex-direction: column;
  background: var(--card, #fff);
  border: 1px solid var(--border, #e2e8f0);
  border-radius: 16px;
  box-shadow: 0 16px 48px rgba(15, 23, 42, 0.18);
  overflow: hidden;
}

.prevy-chat-wrap[data-open="1"] {
  display: flex;
}

.prevy-chat-header {
  flex-shrink: 0;
  padding: 12px 14px;
  background: color-mix(in oklab, #00696c 9%, var(--card, #fff));
  border-bottom: 1px solid var(--border, #e2e8f0);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.prevy-chat-header h2 {
  margin: 0;
  font-size: 15px;
  font-weight: 700;
  letter-spacing: -0.02em;
}

.prevy-chat-close {
  border: none;
  background: transparent;
  cursor: pointer;
  padding: 6px;
  border-radius: 8px;
  color: var(--muted, #64748b);
  line-height: 0;
}

.prevy-chat-close:hover {
  background: rgba(0, 96, 108, 0.08);
  color: var(--text, #0f172a);
}

.prevy-chat-owner-layout {
  display: flex;
  flex: 1;
  min-height: 0;
}

.prevy-chat-thread-list {
  width: 132px;
  flex-shrink: 0;
  border-right: 1px solid var(--border, #e2e8f0);
  overflow-y: auto;
  background: var(--surface, #f8fafc);
}

.prevy-chat-thread-btn {
  display: block;
  width: 100%;
  padding: 10px 8px;
  border: none;
  border-bottom: 1px solid var(--border, #e2e8f0);
  background: transparent;
  cursor: pointer;
  text-align: left;
  font-size: 11px;
  line-height: 1.3;
  color: var(--text, #0f172a);
}

.prevy-chat-thread-btn:hover {
  background: rgba(0, 96, 108, 0.06);
}

.prevy-chat-thread-btn[data-active="1"] {
  background: color-mix(in oklab, #00696c 12%, transparent);
  font-weight: 600;
}

.prevy-chat-main {
  flex: 1;
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
}

.prevy-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: var(--surface, #f8fafc);
}

.prevy-chat-msg {
  max-width: 92%;
  padding: 10px 12px;
  border-radius: 12px;
  font-size: 13px;
  white-space: pre-wrap;
  word-break: break-word;
}

.prevy-chat-msg--me {
  align-self: flex-end;
  background: linear-gradient(135deg, #00696c 0%, #009391 100%);
  color: #fff;
}

.prevy-chat-msg--them {
  align-self: flex-start;
  background: var(--card, #fff);
  border: 1px solid var(--border, #e2e8f0);
}

.prevy-chat-msg-meta {
  font-size: 10px;
  opacity: 0.75;
  margin-top: 4px;
}

.prevy-chat-compose {
  flex-shrink: 0;
  padding: 10px;
  border-top: 1px solid var(--border, #e2e8f0);
  display: flex;
  gap: 8px;
  align-items: flex-end;
  background: var(--card, #fff);
}

.prevy-chat-compose textarea {
  flex: 1;
  min-height: 44px;
  max-height: 120px;
  resize: none;
  padding: 10px 12px;
  border: 1px solid var(--border, #e2e8f0);
  border-radius: 10px;
  font-family: inherit;
  font-size: 14px;
  background: var(--surface, #f8fafc);
  color: var(--text, #0f172a);
}

.prevy-chat-compose textarea:focus {
  outline: none;
  border-color: #009391;
  box-shadow: 0 0 0 3px rgba(0, 147, 145, 0.2);
}

.prevy-chat-send {
  flex-shrink: 0;
  padding: 10px 14px;
  border: none;
  border-radius: 10px;
  font-weight: 600;
  font-size: 13px;
  cursor: pointer;
  background: linear-gradient(135deg, #00696c 0%, #009391 100%);
  color: #fff;
}

.prevy-chat-send:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.prevy-chat-hint {
  padding: 8px 12px;
  font-size: 12px;
  color: var(--muted, #64748b);
  border-top: 1px solid var(--border, #e2e8f0);
  background: var(--card, #fff);
}

.prevy-chat-loading {
  padding: 24px;
  text-align: center;
  color: var(--muted, #64748b);
  font-size: 13px;
}

@media (max-width: 520px) {
  .prevy-chat-owner-layout {
    flex-direction: column;
  }
  .prevy-chat-thread-list {
    width: 100%;
    max-height: 100px;
    border-right: none;
    border-bottom: 1px solid var(--border, #e2e8f0);
    display: flex;
    flex-direction: row;
    overflow-x: auto;
    overflow-y: hidden;
  }
  .prevy-chat-thread-btn {
    flex: 0 0 auto;
    min-width: 120px;
    border-bottom: none;
    border-right: 1px solid var(--border, #e2e8f0);
  }
}

html[data-theme="dark"] .prevy-chat-bubble {
  border: 1px solid rgba(255, 255, 255, 0.12);
}

html[data-theme="dark"] .prevy-chat-badge {
  border-color: #1e293b;
}

/* Incrustado en panel owner (admin-panel): más espacio para lista y mensajes */
.prevy-owner-chat-mount {
  width: 100%;
  min-height: 200px;
}

.prevy-chat-wrap--embed {
  position: relative;
  right: auto;
  bottom: auto;
  width: 100%;
  max-width: none;
  min-height: min(520px, 70vh);
  max-height: min(820px, calc(100vh - 220px));
  display: flex !important;
  flex-direction: column;
  box-shadow: var(--shadow, 0 4px 24px rgba(0, 96, 108, 0.1));
}

.prevy-chat-wrap--embed .prevy-chat-owner-layout {
  flex: 1;
  min-height: 360px;
}

.prevy-chat-wrap--embed .prevy-chat-thread-list {
  width: min(320px, 36vw);
  min-width: 220px;
  max-width: 400px;
}

.prevy-chat-wrap--embed .prevy-chat-thread-btn--embed {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 4px;
  padding: 12px 10px;
  text-align: left;
  font-size: 13px;
  line-height: 1.3;
}

.prevy-chat-wrap--embed .prevy-chat-thread-primary {
  font-weight: 600;
  word-break: break-word;
}

.prevy-chat-wrap--embed .prevy-chat-thread-sub {
  font-size: 11px;
  font-weight: 400;
  color: var(--muted, #64748b);
  line-height: 1.25;
}

.prevy-chat-wrap--embed .prevy-chat-messages {
  flex: 1;
  min-height: 280px;
}

.prevy-chat-wrap--embed .prevy-chat-msg {
  font-size: 14px;
  line-height: 1.45;
}

@media (max-width: 720px) {
  .prevy-chat-wrap--embed .prevy-chat-owner-layout {
    flex-direction: column;
    min-height: 0;
  }
  .prevy-chat-wrap--embed .prevy-chat-thread-list {
    width: 100%;
    max-width: none;
    max-height: 140px;
    display: flex;
    flex-direction: row;
    overflow-x: auto;
    overflow-y: hidden;
  }
  .prevy-chat-wrap--embed .prevy-chat-thread-btn--embed {
    flex: 0 0 auto;
    min-width: 160px;
    border-bottom: none;
    border-right: 1px solid var(--border, #e2e8f0);
  }
}